Privacy Policy

This policy was last modified on July 18, 2022.

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AND YOUR RIGHTS AND CHOICES. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, YOU SHOULD NOT ACCESS OR USE THE SITE.

THE SITE IS INTENDED FOR USERS LOCATED IN THE UNITED STATES, AND IT IS NOT INTENDED FOR USERS LOCATED IN OTHER COUNTRIES, INCLUDING THE EUROPEAN UNION AND THE EUROPEAN ECONOMIC AREA.

INTRODUCTION

At Red’s All Natural, LLC we recognize that your privacy is important to you and that you may want to know about how we handle the information you provide to us. We also believe in transparency, and we are committed to informing you about how we treat the data we collect and process.

In this Privacy Policy you will find information about the types of personal information that we collect, that you provide, or that are collected about you when you visit our website, www.redsallnatural.com (the “Site”). This Privacy Policy also describes how we use or disclose your personal information and your rights and choices.

By continuing to use this Site, you are agreeing to the collection, use, and disclosure of personal information as described in our Privacy Notice. If you do not agree with the terms of this Privacy Notice, we ask that you please do not use the Site.

WHAT INFORMATION DO WE COLLECT?

We collect the following information for the purposes described in the “How Do We Use and Share Your Information?” section of this Policy.

Information That You Provide. We collect certain personal information from you when you choose to share it with us. We may combine the information you provide to us with information from and about you that we automatically collect when you visit the Site, from third parties, or other online and offline sources.

Category	Description
Contact Information	When you visit our Site, we may collect or receive your name, email address, telephone number, and date of birth or age. This may occur when you use our Site; register for an account; sign up for Club Rojo, our newsletter, or one of our email lists; participate in a contest, sweepstakes, game, survey, or promotion; request information from us; or otherwise contact us.
Account Information	When you create an account on the Site, in addition to your Contact Information, we collect your username or account ID and the password that you choose to create. We don’t require you to register or provide personal information to view our Site or access much of its content, such as our many delicious recipes. However, you may be required to create an account to use certain features or receive certain offers. If you use a third-party login to create your account (such as Facebook Connect), we may receive certain information about you from the third party based on your registration and privacy settings on those third-party websites.
Order and Payment Information	If you purchase items from Red’s All Natural via the Site, our payment processor will receive your credit/debit card number, security code, and expiration date; other financial information; your billing information and address; and your shipping details, so we can fulfill your order or request. We keep records of the products purchased along with your Contact Information and Account Information.
Interactive Features	When you participate in certain interactive features on our Site, such as using our recipe exchange, recipe ratings, and product ratings and reviews, you may also provide us with your Contact Information and other information like your nickname, recipes, ratings, comments, or pictures. In addition, we may give you the opportunity to tell your friends about certain features or information on our Sites.
Communications, Reviews, and Inquiries	If you contact us or leave a review or comment, in addition to your Contact Information, we will receive any comments, content, or other information that you choose to provide. If you receive email communications from us, we use certain tools to capture data related to if/when you open our message and if/when you click on any links or banners it contains. Other information collected through this feature includes: your email address, the date and time of your “click” on the email, a message number, the name of the list from which the message was sent, a tracking URL number, and a destination page.
Cookies and Similar Technologies	The Site uses cookies and similar technologies. Please see the “Cookies and Similar Technologies” section of this Policy for more information.
Usage Data	When you use the Site, we automatically collect information from your browser or device, which includes the date and time of access, your location, your Internet Protocol (IP) address or unique device identifier, your device type, your mobile device carrier, your operating system, your browser type, your internet service provider, and information about what pages you visit (such as the areas or pages of the Site that you visit, the amount of time you spend viewing or using the Site, the number of times you return to the Site, other click-stream or site usage data, and whether you open, forward, or click-through links, emails, and ads).

Cookies and Similar Technologies

First and Third-Party Cookies

A “cookie” is a small file created by a web server that can be stored on your device (if you allow) for use either during a particular browsing session (a “session” cookie) or a future browsing session (a “persistent” or “permanent” cookie). “Session” cookies are temporarily stored on your hard drive and only last until they expire at the end of your browsing session. “Persistent” or “permanent” cookies remain stored on your hard drive until they expire or are deleted by you. Local shared objects (or “flash” cookies) are used to collect and store information about your preferences and navigation to, from, and on a website. First-party cookies are set by the website you’re visiting, and they can only be read by that site. Third-party cookies are set by a party other than that website.

Other Similar Technologies

In addition to cookies, there are other automatic data collection technologies, such as Internet tags, web beacons (clear gifs, pixel tags, and single-pixel gifs), and navigational data collection (log files, server logs, etc.) that can be used to collect data as users navigate through and interact with a website. For example, web beacons are tiny graphics with unique identifiers that are used to understand browsing activity. In addition, UTM codes are strings that can appear in a URL when you move from one web page or website to another. The string can represent information about browsing, such as which advertisement, page, or publisher sent the user to the receiving website.

What Cookies and Similar Technologies Are in Use and Why Do We Use Them?

We may use cookies, web beacons, pixel tags, log files, or local shared objects (such as Flash cookies), and other technologies to collect certain information about visitors to our Site, use of our online services, and interactions with our emails and online advertisements, and to allow us to keep track of analytics and certain statistical information which enables us to improve the Site and provide you with more relevant content and advertising on our Site and other sites. Collecting this information, and linking it with your personal information, for example, helps us to best tailor our website and enhance your online experience by saving your preferences while you are visiting a particular site, and to help identify site features, recipes, advertisements, and offers that may be of particular interest to you.

We also may use third party advertisements placed by ad networks to support our Site. Some of these advertisers and ad networks may use cookies and similar technologies when they advertise on our Site, which will also send these advertisers and ad networks non-personal information including your IP address, ISP, browser type, and whether you have Flash installed. Some of these advertisers and ad networks also may use data received from third parties to assist in the delivery of advertisements to you. These third-party advertisers and ad networks use the information to provide you relevant advertisements based on your online behavior, search activities on our Site and on other third-party sites, and demographic information, so that the advertising you see on our site more closely reflects your interests and needs.

Facebook Technologies. We use Facebook’s technologies (Facebook Custom Audiences and Facebook Connect) to serve relevant advertisements and to track Facebook ad-driven visitor activity on the Site. Facebook Connect also gives you the option to post information about your activities to your profile page to share with others within your network by using a single sign-in service to authenticate your identity. You may learn more about Facebook’s policies by visiting https://www.facebook.com/policy.php, and you can also find instructions for opting out of receiving advertisements via that page.

Google Analytics. We use Google Analytics to collect and process statistical data about the number of people using the Site and to better understand how they find and use the Site. The data collected includes data related to your device/browser, your IP address, and on-site activities to measure and report statistics about user interactions. The information stored is reduced to a random identifier. Any data collected is used in accordance with this Policy and Google’s privacy policy. You may learn more about Google Analytics by visiting https://www.google.com/policies/privacy/partners/ and https://support.google.com/analytics/answer/6004245. You can learn more about Google’s restrictions on data use by visiting the Google Privacy Policy at: https://www.google.com/policies/privacy. To opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout and install the opt-out browser add-on feature. For more details, visit the “Google Analytics opt-out browser add-on” page located at https://support.google.com/analytics/answer/181881?hl=en.

Google Tag Manager. We use Google Tag Manager, which allows marketed website tags to be managed using an interface. The tool itself (which implements the tags) does not use cookies and does not register identifiable data. The tool causes other tags to be activated which may, for their part, register personal data under certain circumstances. Google Tag Manager does not access this information. Google Tag Manager is subject to the Google Privacy Policy located at https://www.google.com/intl/en/policies/privacy.

HotJar. We use HotJar to capture interaction data on the Site. Hotjar tracks user activity and creates heat-maps and visitor activity recordings. Hotjar also assigns visitors a unique user identifier and tracks returning visitors to our Site. HotJar’s privacy policy is available at https://www.hotjar.com/legal/policies/privacy/, and you may opt-out by visiting: https://www.hotjar.com/legal/compliance/opt-out.

Quantcast. We use Quantcast to understand how you interact with the Site so that we can serve more relevant advertisements to you. Quantcast’s privacy policy is available at: https://www.quantcast.com/privacy/. You may opt-out of Quantcast by visiting: https://www.quantcast.com/opt-out/.

Other Third-Party Technologies

Some third parties may use automated data collection technologies to collect information about you when you browse the Internet. We do not control these third parties’ technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible party directly or consult their privacy policies.

Choices About Cookies

Most web browsers are set by default to accept cookies. If you do not wish to receive cookies, you may set your browser to refuse all or some types of cookies or to alert you when cookies are being sent by website technologies. In addition, on your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising. These settings may affect your enjoyment of the full functionality of the Site. In addition, adjusting the cookie settings may not fully delete all of the cookies that have already been created. To delete them, visit your web browser settings after you have changed your cookie settings. Additional information is provided below about how to disable cookies or manage the cookie settings for some of the leading web browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac and https://support.apple.com/en-us/HT201265

To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website at: https://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html. For more information about how to modify your browser settings to block or filter cookies, visit http://www.aboutcookies.org/. You may learn more about internet advertising practices and related consumer resources at http://www.aboutads.info/consumers/, http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work, or http://www.networkadvertising.org/choices.

Information Collected from Other Sources. We may also obtain information about you from other sources, including commercially available sources, such as data aggregators and public databases, or social networks that you use to connect with us. This information may include your name, demographic information, interests, and publicly-observed data, such as from social media, online activity, and shopping behavior. We may combine this information with the information we collect from you to help us tailor our communications to you, to improve our services and products, and as otherwise described below.

HOW DO WE USE AND SHARE YOUR INFORMATION?

How We Use Your Information. We may use the information we collect from and about you for any of the following purposes:

To provide you with services, products, content, customer service, and functionality;
To communicate with you and to respond to your comments or questions;
To contact you if needed while processing a product or service you requested through our Site;
To operate and improve our Site, products, and services and to develop new products or services;
To conduct analysis and to enhance current products and services;
To review the usage and operations of our Site and improve our content, products and services;
To contact you for your opinions on Red’s All Natural products, services, or Site;
To send you promotional offers, newsletters, materials, and other communications and information about Red’s All Natural, its portfolio of brands, affiliates, and its partners;
To improve our marketing efforts, including by providing more tailored advertising;
To provide you with content that is customized to your interests, targeted offers, and advertising on the Site and on third party sites and media platforms, including in social media, or via email;
To recognize your device and remember your preferences and interactions;
To contact you as necessary when you enter a contest, sweepstakes, or game (for example, to contact you if you’re a winner);
To conduct a promotion, contest, sweepstakes, or game;
To create, use, retain, or disclose de-identified or aggregated data and to use your data in an aggregated non-specific format for analytical and demographic purposes;
To address problems with the Site or our business;
To manage our telecommunications networks;
To protect the privacy, security, or integrity of the Site and our business;
To engage with you on social media;
To accomplish another purpose described to you when you provide the information, for which you have consented, or for which we have a legal basis under law;
To process and complete payments and other transactions, including refunds or returns;
To honor our terms of service and contracts;
To manage our relationship with you;
To maintain our databases and back-ups, including records of our communications with you;
To detect fraud and prevent loss;
To support and improve the Site, including evaluations of functionality and features;
To improve our customer service;
To assess the success of marketing and advertising campaigns;
To determine and track user interests, trends, needs, and preferences;
To enable you to track the status of your order;
To use and disclose your credit/debit card information only to process payments and prevent fraud;
To facilitate corporate mergers, acquisitions, reorganizations, dissolutions, or other transfers;
To obtain and maintain insurance coverage, manage risks, and obtain professional advice;
To comply with federal, state, or local laws;
To comply with a civil, governmental, or regulatory inquiry, order, subpoena, summons, or process;
To cooperate with law enforcement agencies;
To exercise or defend legal rights or claims; and
To accomplish any other purpose related to and/or ancillary to any of the purposes and uses described in this Policy for which your information was provided to us.

Additionally, if you use the Site to connect with third party services, you authorize us to use information from and about you, on your behalf, to interact with these third party services based on your requests.

How We Share Your Information. We may share the information we collect from and about you in the following ways and as otherwise described to you at the point of collection:

Category	Description
Service Providers	We share information with our third-party service providers we have retained to perform business, professional, or technical support functions for us, including to the extent necessary or desirable to help run promotions, fulfill orders, complete your transaction, provide operational support, or provide customer service. These service providers may have access to personal information about our Site visitors if it is needed to perform their functions for Red’s All Natural. Among other things, service providers help us to administer the Site; support our operations; provide technical support; send communications to you; and assist with other legitimate purposes permitted by law. We may share your email address with a third-party, such as a media agency, to send you interest-based advertising on our behalf. We may share your information with our and our affiliates’ insurers and professional advisors, including attorneys and accountants, that need access to your information to provide operational or other services on our behalf.
Legal Obligations and Rights (Subpoenas, Court Orders, and Warrants)	We may disclose information in response to subpoenas, warrants, court orders, or other legal process, or to comply with relevant laws. This may include providing information to law enforcement authorities, regulatory agencies, or other government officials. We may also share information in order to establish or exercise our legal rights or claims; to defend against a legal claim; and to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our contracts, our terms of service, our rights, or the rights of a third party.
Aggregated and De-identified Information	We may also share aggregated or de-identified information about you, including based on your email address, with our advertising and marketing partners, and third-party media platforms, including social media sites, to allow them to send targeted advertising messages and/or conduct analyses on our behalf. If you wish to stop receiving advertising messages from these third parties, please review the “Your Rights and Choices” section below. In addition, you may be able to opt out of these ads by clicking on an icon in the ad or through the privacy settings in each social media platform.
Promotional Partners	We may conduct joint promotions with other companies. We may share with our promotional partners (and their service providers) certain personal information as necessary to conduct the promotion. We will not share this information with our promotional partners for any other purpose unless you consent to such sharing.
Acquisitions and Similar Transactions; Affiliates	During the normal course of our business, Red’s All Natural may sell or purchase assets. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the Site in a manner that is consistent with this Privacy Notice. We may also share your information with our subsidiaries and affiliates and with their respective officers, directors, employees, and agents.
Public Forums	Any information you may disclose on our Site in blogs, message boards, or chat rooms, or on other public areas on the Site, becomes public information. Please exercise caution when disclosing personal information in these public areas. Red’s All Natural cannot control the actions of third parties who may view the Site and use publicly-available information for their own purposes.
Third Parties	We may provide information about you to third parties that may offer products and services specifically requested by you. We do not share your personal information with unaffiliated third parties for their own marketing purposes without your consent.
Disclosures with Your Consent	We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this Policy. We will only disclose your information in this context with your consent.

LINKS TO OTHER WEBSITES

This Policy only applies to the Site, and it does not apply to any third-party websites or applications.

The Site may contain links to other websites and media or other content from third parties. We provide these links solely for your convenience and information. Because of the dynamic media capabilities of the Site, it may not be clear which links are to external, third-party resources. If you click on a third-party link, you will be redirected away from the Site. You can check the URL to confirm whether you have left the Site.

Different websites have different privacy practices. You should always check the privacy notice of the specific site you’re visiting to understand the privacy practices associated with that site. Any information provided by you or automatically collected from you by a third party will be governed by that party’s privacy policy and terms of use.

We are not responsible for the content or privacy practices of third-party websites. We cannot and do not (1) guarantee the adequacy of the privacy or security practices employed by or the content and media provided by any third parties or their websites, (2) control third parties’ independent collection or use or your information, or (3) endorse any third-party information, products, services or websites that may be reached through embedded links on the Site.

YOUR RIGHTS AND CHOICES

Please use the “Contact Us” details provided at the end of this Policy to exercise your rights and choices under this Policy. We honor such requests when we are required to do so under applicable law.

Communication Preferences. You can change your preferences regarding follow-up contacts by Red’s All Natural. If you wish to adjust your communication preferences, you may email us at customerservice@redsallnatural.com or opt-out of certain emails by clicking the “unsubscribe” link at the bottom of our emails.

Advertising Opt-Out. If you wish to limit how third parties use your email address to send you targeted advertising through social media on our behalf, email us at customerservice@redsallnatural.com. Please allow 10 days for your email to be removed from our marketing database.

Accuracy and Updating Your Information. Our goal is to keep your personal information accurate, current, and complete. If any of the personal information you have provided to us changes, please update it in your user/account profile, or let us know via the “Contact Us” details at the end of this Policy. We are not responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.

Complaints. If you believe your rights relating to your personal information have been violated, please contact us via the “Contact Us” details provided at the end of this Policy.

California Shine the Light. Under California Civil Code Section 1798.83, California residents who provide personal information in obtaining products or services for personal, family, or household use may be entitled to request and obtain from us once a calendar year information about the information we shared, if any, with other businesses for direct marketing uses. At present, we do not share your personal information with third parties for those third parties’ direct marketing purposes. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing, if any, will be included in our response. As part of the California Online Privacy Protection Act, all users of our Site may make any changes to their information at any time by contacting us at customerservice@redsallnatural.com.

Nevada Residents. Nevada residents may submit a verified request to us at customerservice@redsallnatural.com to request that we not make any sale (as defined under Nevada law) of any covered information (as defined under Nevada law) that we have collected or will collect about you. Please provide your name and contact information in your request, and we will respond to your request in accordance with Nevada law.

CHILDREN’S INFORMATION

This Site and our services are intended for general audiences, and they are not directed to children under the age of 13. Red’s All Natural does not knowingly collect any personal information from children under the age of 13. No one under the age of 13 may access, browse, or use the Site or provide any information to us.

If we learn that we have collected or received personal information from a child under the age of 13 without a parent’s or legal guardian’s consent, we will take steps to stop collecting that information and delete it. If you believe we have any received information from a child under the age of 13, please contact us using the “Contact Us” details provided below.

For more information about the Children’s Online Privacy Protection Act, please visit the Federal Trade Commission’s website at: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.

HOW WE PROTECT YOUR INFORMATION

The security of your information is important to us. We have taken certain administrative, technical, and physical steps to safeguard the information we collect from and about our customers and Site visitors against unauthorized use, disclosure, alteration, or destruction.

While our security measures seek to protect the personal information in our possession, no security system is perfect, and no data transmission is 100% secure. As a result, while we strive to protect your information, we cannot guarantee or warrant the security of any information transmitted to or from the Site. Your use of the Site is at your own risk. We cannot guarantee that your data will remain secure in all circumstances.

The safety and security of your personal information also depends on you. Where you use a password for access to restricted parts of the Site, you are responsible for keeping the password confidential. Do not share your password with anyone.

If a data breach compromises your personal information, we will notify you and any applicable regulator when we are required to do so by applicable law.

HOW LONG DO WE STORE AND USE YOUR INFORMATION?

We retain and use your information for as long as is necessary to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to operate our business, and to enforce our agreements.

We may delete your information if we believe it is incomplete, inaccurate, or that our continued storage of it is contrary to our objectives or legal obligations. When we delete data, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it.

To the extent permitted by law, we may retain and use anonymous, de-identified, or aggregated information for performance reporting, benchmarking, and analytic purposes and for operational and product improvement.

UPDATES AND CHANGES TO THIS POLICY

We may add to, change, update, or modify this Policy from time to time. We will post all changes to this Policy on this page, and the updated policy will be effective immediately upon posting. If we make material changes, we will also notify you through a notice on the homepage of the Site for a reasonable period of time. We may also, in our discretion, notify you of changes to this Policy via email.

You are expected to, and you acknowledge and agree that it is your responsibility to, carefully review this Policy prior to using the Site, and from time to time, so that you are aware of its current terms. Your continued use of the Site after the “Last Updated” date will constitute your acceptance of and agreement to any changes and to our collection and sharing of your information according to the then-current Policy. If you do not agree with this Policy and our practices, you should not use the Site.

CONTACT US

For more information, or if you have any questions or concerns regarding this Policy, you may contact us using the information below, and we will do our best to assist you.

Email: customerservice@redsallnatural.com

Mail: Red’s All Natural, 1550 West McEwen Drive, Suite #125, Franklin, TN 37067